Phone setup guide

Forward Your Business Calls to InstantBook

To let InstantBook answer, qualify, and route your calls, forward your current business number to your InstantBook number. This lets customers keep calling the number they already know while InstantBook handles the intake behind the scenes.

Forward to

[Your InstantBook Number]

Find this number inside your InstantBook Phone Number & Porting page.

Carrier steps can vary

The exact steps can vary depending on your phone provider. If one method does not work, check your carrier's call forwarding settings or contact their support.

Quick method

Try star-code forwarding first

For many major carriers, you can enable call forwarding by dialing *72 followed by your InstantBook number.

Example format

*72 [Your InstantBook Number]

Turn forwarding off

*73

Test before relying on it

Call your business number from another phone.

After forwarding is enabled, call your public business number from a different phone. Make sure the call reaches the InstantBook flow, voicemail, or routing path you expect.

Major carriers

Verizon, AT&T, and T-Mobile

Verizon

1Open the phone dialer for the business number.
2Dial *72 followed by your InstantBook forwarding number.
3Press call and wait for the carrier confirmation.
4Test by calling your business number from another phone.
5To turn forwarding off, many Verizon lines use *73.

AT&T

1Open the phone dialer for the business number.
2Dial *72 followed by your InstantBook forwarding number.
3Press call and wait for the carrier confirmation.
4Test by calling your business number from another phone.
5To turn forwarding off, many AT&T lines use *73.

T-Mobile

1Open the phone dialer for the business number.
2Dial *72 followed by your InstantBook forwarding number.
3Press call and wait for the carrier confirmation.
4Test by calling your business number from another phone.
5To turn forwarding off, many T-Mobile lines use *73.

Virtual phone providers

Using a business phone app or virtual number?

Apps like Google Voice, OpenPhone, Grasshopper, RingCentral, and Corporate Phone usually require you to set call forwarding inside the app or web dashboard instead of using *72.

Google VoiceOpenPhoneGrasshopperRingCentralCorporate Phone / Northwest Registered Agent phone serviceOther VoIP or business phone apps

1Open your phone provider's app or web dashboard.

2Go to Settings.

3Find Call Forwarding, Call Routing, Number Forwarding, or a similar phone-routing option.

4Turn forwarding on.

5Enter your InstantBook phone number.

6Save changes.

7Test by calling your business number from another phone.

Before you finish

Final checklist

Make sure the forwarding number is correct.

Test from another phone, not the same line you are forwarding.

Leave yourself a voicemail test if needed.

Confirm calls still reach the right place.

Save your provider's instructions in case you need to turn forwarding off.

Support note

Not sure who your provider is?

If you are not sure what provider your number is with, check your latest phone bill, business phone app, or number settings.

Email support Read phone number guide