Legal
Privacy Policy
This Privacy Policy describes how InstantBook LLC, doing business as InstantBook ("InstantBook," "we," "us," or "our"), collects, uses, discloses, stores, and retains personal information in a U.S.-first legal framework. By using the Services, you acknowledge this Privacy Policy.
1. Information collected
We may collect account identifiers, contact information, business profile data, lead records, communications metadata, payment and subscription metadata, usage and billing records, consent records, technical device/browser data, security and usage logs, and communications setup details such as business phone numbers, carrier/provider information, forwarding and porting preferences, authorized representative details, carrier account information, transfer PINs, billing/service addresses, and supporting ownership documents when you choose number-porting features.
2. Data minimization and accuracy of promises
We aim to collect only the information reasonably needed to provide, secure, support, and improve the Services or complete the specific workflow you choose. For example, some carrier-account and number-porting details are collected only when a workspace chooses those phone-number features. Our privacy commitments depend on the accuracy of this Policy, and we strive to keep product behavior aligned with the disclosures we publish.
3. Sources of data
Information may come directly from you, from your workspace users, from integrations you enable, from transactions and service activity, and from third-party providers such as payment, hosting, analytics, and identity vendors.
4. Purposes of processing
We process information to provide, secure, and improve the Services; authenticate users; process transactions; calculate included communications usage and any excess SMS, call-minute, phone-number, carrier/provider, tax, surcharge, or similar usage-based charges; provide support; help businesses manage lead intake, qualification, scheduling, booking handoff, missed-call recovery, service-related updates, and number setup; submit and track number-porting or carrier-related requests when a workspace chooses those features; send account, onboarding, support, scheduling, and service-related text messages when a person opts in; detect abuse and fraud; comply with legal obligations; and maintain records related to contracts, consents, billing, usage, and operational workflows.
5. Legal bases and compliance
Depending on context, processing may be based on contract, legitimate interests, consent, legal obligation, or other lawful basis. You are responsible for obtaining and maintaining legally sufficient notices and consents for your own end-customer communications and data collection practices.
6. Text messaging and phone numbers
We may collect phone numbers and communications metadata to support account access, onboarding, support, scheduling, service-related updates, current-number setup, communications workflows, usage measurement, and billing inside InstantBook. If a business chooses to connect or port its current phone number through InstantBook, we may also collect related carrier details, account details, addresses, and supporting ownership documents and share them with providers such as Twilio to check portability, upload documentation, open port requests, route messages and calls, measure SMS and call-minute usage, calculate included or excess usage, and track porting status. If a consumer submits a service inquiry to a business using an InstantBook-powered form and opts into SMS, that business may use InstantBook to send text messages about lead follow-up, qualification, missed-call recovery, scheduling, booking, and service-related updates. If a person separately opts into SMS from InstantBook itself, we may send account, onboarding, support, scheduling, and service-related text messages that fit that opted-in use case. Message frequency varies. Message and data rates may apply. You can opt out of text messages by replying STOP, and you can reply HELP for help.
7. Sharing and disclosures
We may disclose information to vendors and service providers that support hosting, authentication, payments, messaging, telephony, number-porting, analytics, storage, operations, billing, usage measurement, and security. This can include sharing business phone setup data, carrier information, addresses, ownership documents, message/call metadata, phone-number usage, and related communications records with Twilio, Stripe, or similar providers when needed to connect, route, port, measure, bill, or support your business number and communications usage. We may also disclose information to comply with law, legal process, to protect rights, users, and platform integrity, or as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction involving InstantBook.
8. International transfers
Information may be processed in the United States and other jurisdictions where our providers operate. Where applicable, we use commercially reasonable transfer mechanisms and safeguards required by law.
9. Security and incident response
We implement reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Retention and deletion
We retain information for business, contractual, accounting, security, dispute-resolution, and legal-compliance purposes, including preserving consent and transaction records. Retention periods vary by data category and legal requirement.
11. Your rights
Subject to applicable law, you may have rights to access, correct, delete, or export personal information, and to object to or limit certain processing. We may verify identity before processing rights requests and may deny requests as permitted by law.
12. Children's data
The Services are not directed to children under 13, and we do not knowingly collect personal information from children where prohibited by law.
13. Cookies and similar technologies
We and our providers may use cookies, local storage, pixels, and similar technologies for authentication, session management, analytics, feature performance, fraud prevention, and security.
14. U.S. state privacy disclosures
Residents of certain U.S. states may have additional rights regarding personal information, including rights to know, access, delete, correct, and opt out of certain processing. We will honor applicable rights as required by law.
15. Policy updates
We may update this Privacy Policy from time to time. We will post the updated version and effective date. Your continued use of the Services after the effective date means the updated policy applies.
16. Contact
For privacy-related questions or requests, contact legal@instant-book.net or mail InstantBook LLC at 7901 4th St N Ste 300, St. Petersburg, FL 33702 US.