Legal
Terms and Conditions
These Terms and Conditions (the "Terms") are a U.S.-first agreement between you and InstantBook LLC, doing business as InstantBook ("InstantBook," "we," "us," or "our"), and govern your access to and use of the InstantBook website, software, APIs, and related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.
1. Contracting party and acceptance
The Services are provided by InstantBook LLC, doing business as InstantBook. If you use the Services on behalf of a company or organization, you represent and warrant that you have authority to bind that entity, and "you" includes that entity. If you do not agree to these Terms, do not use the Services.
2. Eligibility and accounts
You must be at least 18 years old and legally able to enter contracts. You are responsible for maintaining accurate account information, safeguarding credentials, and all activities that occur under your account or workspace, including invited users.
3. Services and changes
InstantBook provides software for lead intake, routing, automation, phone and messaging workflows, and related workflow management. Certain communications features may depend on third-party messaging, telephony, and number-porting providers, including Twilio. We may update, improve, suspend, or discontinue features at any time. We do not guarantee continued availability of any specific feature, carrier relationship, porting timeline, or third-party integration.
4. Subscription terms, billing, and taxes
Paid plans are billed in advance and renew automatically each billing cycle until canceled. Before checkout, InstantBook presents material billing terms including the trial length when offered, the renewal interval, the amount to be charged after the trial or promotional period, included communications allowances when shown, and how to cancel. You authorize recurring charges using your payment method on file. Paid plans may include monthly SMS, call-minute, phone-number, or other communications allowances. If your workspace exceeds included usage or requests additional communications resources, InstantBook may bill additional usage-based charges, pass-through provider charges, carrier fees, taxes, surcharges, or similar amounts related to Twilio or other messaging, telephony, number, carrier, or infrastructure providers. Usage-based amounts may vary by message volume, call duration, phone-number count, carrier/provider pricing, taxes, and applicable regulatory fees. Unless a different rule is required by law or clearly disclosed at checkout, cancellation stops future renewals and does not retroactively refund prior charges or charges already incurred for usage. You are responsible for applicable taxes, duties, governmental charges, provider pass-through charges, and usage-based communications charges. Except where required by law, fees are non-refundable and non-creditable.
5. Payment processing and promo codes
Payment processing is handled by third-party processors (including Stripe) under their terms and policies. Promotional credits, discounts, and promo codes may be modified, suspended, or revoked at any time, may be subject to eligibility limits, and may not be redeemable for cash.
6. Acceptable use
You may not use the Services to violate law, infringe rights, send unlawful or unsolicited communications, distribute malware, attempt unauthorized access, reverse engineer protected systems, or interfere with the security or operation of the Services.
7. Customer data and compliance responsibility
As between you and InstantBook, you retain ownership of your data. You grant InstantBook a limited, non-exclusive license to host, process, transmit, and display your data solely to provide and secure the Services. If you use InstantBook to facilitate lead acknowledgment, qualification, missed-call recovery, scheduling, booking handoff, service-related updates, number routing, or number-porting workflows, you are solely responsible for obtaining all consents, authorizations, and legal rights required for those communications, carrier changes, lead processing, and business workflows. If you request that InstantBook submit a number-porting or carrier-related request on your behalf, you represent that all information and documents you provide are accurate and that the named authorized representative has authority to approve that request.
8. Third-party services
The Services may rely on third-party providers and integrations, including providers used for payments, messaging, telephony, identity, hosting, storage, and number-porting workflows. InstantBook is not responsible for third-party outages, carrier decisions, porting rejections, signature delays, policy changes, account actions, data practices, or failures outside our reasonable control.
9. Suspension and termination
You may stop using the Services at any time. InstantBook may suspend or terminate access immediately for non-payment, abuse, security risk, legal compliance, policy violations, or threats to platform integrity. Sections that by their nature should survive termination will survive.
10. Cancellation and self-service billing management
For paid subscriptions, InstantBook provides an online billing-management path through the workspace Billing page and hosted payment-processor tools. If you sign up online, the cancellation path is intended to remain available online as well. You are responsible for canceling before the end of a free-trial or current billing period if you do not want the next subscription charge to occur. Cancellation does not erase charges already incurred for excess communications usage, additional phone numbers, carrier/provider fees, taxes, or similar pass-through amounts before cancellation takes effect.
11. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL INSTANTBOOK LLC, INSTANTBOOK, OR THEIR AFFILIATES, OFFICERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. INSTANTBOOK LLC AND INSTANTBOOK'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID TO INSTANTBOOK IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.
13. Indemnification
You agree to defend, indemnify, and hold harmless InstantBook LLC, InstantBook, and their affiliates, officers, employees, and contractors from claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your data, your communications, your violation of law, or your breach of these Terms.
14. U.S.-first arbitration agreement and class action waiver
Any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration in the United States, except claims eligible for small-claims court. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND INSTANTBOOK WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
15. Governing law and venue
These Terms are governed by the laws of the United States and the State of Florida, without regard to conflict-of-law rules. Court proceedings not subject to arbitration must be brought in competent courts within Florida.
16. Changes to terms
InstantBook may update these Terms from time to time. The updated version and effective date will be posted. Continued use of the Services after the effective date constitutes acceptance of updated Terms.
17. Contact
Questions regarding these Terms may be sent to legal@instant-book.net or mailed to 7901 4th St N Ste 300, St. Petersburg, FL 33702 US.